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KLEIN TOOLS WARRANTY PROCEDURES
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1. DISTRIBUTOR IS TO EVALUATE AND SEPARATE PRODUCT BASED ON THE
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KLEIN TOOLS WARRANTY AND ABUSED TOOL POLICY BOOKLET.
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2. DISTRIBUTOR IS TO CALL KLEIN TOOLS CUSTOMER SERVICE TO REQUEST
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WARRANTY RETURN AUTHORIZATION (WRA) FOR THOSE PRODUCTS FALLING
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WITHIN WARRANTY GUIDELINES. PRODUCT WILL NOT BE ACCEPTED IN
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MANSFIELD DISTRIBUTION CENTER WITHOUT PRIOR WRA AUTHORIZATION
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1-800-553-4676
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3. KLEIN TOOLS CUSTOMER SERVICE WILL TAKE DISTRIBUTOR NAME, LOCATION
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AND CONTACT INFORMATION AND FAX THE DISTRIBUTOR A WRA NUMBER AND
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SHIPPING INFORMATION.
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4. DISTRIBUTOR WILL SHIP PRODUCT TO THE ADDRESS ON THE WRA FORM.
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5. DISTRIBUTOR IS TO SHIP THE PRODUCT FREIGHT PRE-PAID AND INCLUDE
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CHARGES ON THE PACKING LIST.
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6. KLEIN TOOLS WILL RECEIVE THE PRODUCT IN CEDAR RAPIDS, VERIFY COUNTS
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AND ISSUE A CREDIT MEMORANDUM FOR THE TOTAL VALUE OF KLEIN TOOLS.
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7. THE KLEIN TOOLS CREDIT MEMORANDUM WILL BE FAXED OR MAILED TO THE
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DISTRIBUTOR AS REQUESTED.
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**63060 RATCHETING CABLE CUTTER IS WARRANTIED FOR 1 YEAR FROM DATE OF
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PURCHASE.
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****50500, 50501, 63060, 63601, 63602, 63607, AND 63700
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ARE SUBJECT TO REPAIR RATHER THAN REPLACEMENT.
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****ITEMS SUBJECT TO REPAIR MUST BE SUBMITTED ON A WRA FORM SEPARATE
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FROM THE ITEMS SUBJECT TO REPLACEMENT.
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NOTE: WHEN RETURNING WIRE PULLING GRIPS, PLEASE INCLUDE THE REASON FOR
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THE RETURN. ANY CLAIMS OF SLIPPAGE OR QUESTIONS RELATED TO A
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PARTICULAR APPLICATION MUST BE ACCOMPANIED BY A 3 FT. (1M) SAMPLE OF
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THE WIRE OR CABLE.
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YOU CAN NOW ENTER YOUR WRA'S ONLINE! VISIT WWW.SERVICE.KLEINTOOLS.COM
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TO SETUP AN ACCOUNT TODAY!
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